Privacy Policy

Last Updated: February 14, 2026

CallChimp ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered auto dialing platform and services.

1. Information We Collect

1.1 Information You Provide

  • Account Information: Name, email address, phone number, billing information, and company details
  • Lead Lists: Contact information and data you upload to our platform for campaign purposes
  • Campaign Configuration: Settings, scripts, recorded messages, and preferences
  • Communications: Information provided when you contact our support team

1.2 Information Automatically Collected

  • Call Data: Call logs, recordings, durations, outcomes, and analytics
  • Usage Information: Platform interactions, features used, and performance metrics
  • Device Information: IP address, browser type, operating system, and device identifiers
  • Cookies and Tracking: Data collected through cookies and similar technologies

2. How We Use Your Information

We use the collected information for the following purposes:

  • Provide, operate, and maintain our auto dialing services
  • Process your campaigns and facilitate AI-powered conversations
  • Detect voicemail systems and deliver appropriate messages
  • Transfer calls to your designated phone numbers
  • Generate analytics, reports, and campaign insights
  • Improve our AI models and service quality
  • Process billing and manage your account
  • Send administrative information and updates
  • Provide customer support and respond to inquiries
  • Comply with legal obligations and enforce our terms

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

3.1 Service Providers

We share information with third-party vendors who perform services on our behalf, including:

  • Telephony and communications infrastructure providers
  • Cloud hosting and storage services
  • Payment processors
  • Analytics and monitoring services
  • AI and machine learning services

3.2 Business Transfers

Your information may be transferred in connection with a merger, acquisition, or sale of company assets.

3.3 Legal Compliance

We may disclose information when required by law, court order, or governmental request, or to protect our rights and safety.

3.4 With Your Consent

We may share information for any other purpose with your explicit consent.

4. Call Recording and AI Processing

Our service includes the following features:

  • Call Recording: Calls may be recorded for quality assurance, training, and analytics purposes
  • AI Processing: Call audio and transcripts are processed by AI systems to enable intelligent conversations
  • Voicemail Detection: Our technology analyzes call audio to detect voicemail systems

You are responsible for complying with all applicable laws regarding call recording and consent requirements in your jurisdiction.

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

  • Encryption of data in transit and at rest
  • Access controls and authentication mechanisms
  • Regular security assessments and monitoring
  • Secure data centers with physical security controls

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes described in this Privacy Policy. Specific retention periods include:

  • Account Information: Retained for the duration of your account plus applicable legal retention periods
  • Call Recordings: Retained according to your settings and applicable legal requirements
  • Analytics Data: May be retained indefinitely in aggregated, anonymized form

7. Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your information
  • Portability: Request a copy of your information in a portable format
  • Opt-Out: Opt out of certain data processing activities
  • Restriction: Request restriction of processing

To exercise these rights, please contact us at [email protected].

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

10. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Email: [email protected]
Subject Line: Privacy Inquiry

13. Compliance

We are committed to compliance with applicable privacy laws, including:

  • General Data Protection Regulation (GDPR)
  • California Consumer Privacy Act (CCPA)
  • Telephone Consumer Protection Act (TCPA)
  • Other applicable data protection and telecommunications regulations